We are living in uncertain times, and we are being inundated with questions from tenants that we answer here as best we can.
Firstly, we assure you that as an Agency who has always prided themselves on respectful tenancy relationships, we remain committed to working together with our tenants through this crisis. However, this will also require your cooperation and mutual respect for our team, and also your Landlord who is also exposed to this very stressful time – and is just as likely to be facing loss of income as many of you are.
Please ensure communication remains respectful, as we continue to do our jobs through a very stressful time for us all. We also have families and loved ones to care for financially and for their health. As do our Landlords.
At this point in time, we regret to advise that usual rent arrears statutory procedures have to take place due to lessor insurance and risk management.
Should you find yourself in a difficult situation with regards to your finances and employment, we urge you to contact Centrelink and any other relevant Government organisations to see if you are eligible for financial assistance during this period to assist with your rent and any other expenses.
The Government to date has put many, many benefits and payments in place to support people to be able to continue to meet their financial obligations. This needs to be your FIRST option to meet your financial obligations. Please find out all information on what government support you are eligible for, before contacting us, so that we are best positioned to provide the most accurate information to your Lessor about your situation so that they can take consideration and provide support – if they are in a position to do so.
Most importantly – Please communicate with us pro-actively – the worst thing you can do is stop communicating.
The RTA remains your source of further information on this.
Our team are transitioning to using a video platform ‘ZOOM’ for routine inspections.
Again, this will require your cooperation so that we can meet the many requests we are receiving to not enter properties.
Regretfully, we have a legal and contractual obligation to do routine inspections – to not do so would mean risking the Lessor’s landlord insurance policy. The outcome of this could be detrimental to all parties.
So – please – cooperate with us for the greater benefit of all as we move to social distancing to protect our community.
Our team will be in contact directly with instructions for whether your routine inspection will be in person or via ZOOM when your inspection is due.
There is some maintenance at properties that MUST proceed. For instance, Smoke Alarm legislation is VERY strict in regards to the time-frames that checks must be done within. While we respect you may be choosing to self-isolate, unless there are grounds under current government guidelines for enforced isolation, these smoke alarm checks MUST proceed.
Again, we urge your co-operation. The risk to you if you refuse a legal request for entry, then there is damage to a property due to emergency or essential maintenance not being able to be completed, is huge.
Tenants at high-risk of transmitting COVID-19 to others.
If you fall into any of these categories please communicate with us before any maintenance (including essential maintenance above) is attended to so that new plans can be made:
- You have travelled internationally in the past 14 days
- A member of your immediate household has travelled internationally in the past 14 days
- You have had direct contact with someone diagnosed with COVID-19 (“Coronavirus”)
- You have a fever greater than 38 degrees with or without a cough/congestion
- You have had any flu-like or respiratory illness symptoms in the past 21 days
We do understand your frustration, anxiety and worry during this time and request your understanding that this is something we are all experiencing and that it is a time in our lives when we all must pull together and understand everyone’s needs.
For risk management there are procedures and requirements that must continue. There are also changes unfolding daily and we will be guided by legislative changes should they occur.
We appreciate your understanding and wish you health during these times.