What Interview Questions Should I ask While Hiring a Property Manager?

What Interview Questions Should I ask While Hiring a Property Manager?

In ‘The Top Qualities to Look for When Hiring a Property Manager’, we outlined six key traits of a great property manager. This article goes into more in-depth questions you can ask when interviewing for a new Brisbane Property Manager.

Property management interview questions you may want to ask:

  • Can you (the Property Manager) provide a breakdown of the costs involved with hiring a person to manage my property?

With some agencies, some costs are put on top of the usual commission, like advertising, and this is where you can assess value-for-money-spent. As our principal Heather Jopson has said, “You want your property manager to respect your money and understand that their role is to minimise your risk and maximise your return”.

  • What do you look for in tenants?

Carefully assessing the answer to this question, you’ll be able to tell if the Property Manager is thinking of long-term tenant attributes – or just interested in getting anyone with a salary. ~ More

  • Have you dealt with problem tenants before and what did you do to solve it?

Honest property managers will come clean here and show they acted proactively to follow up matters quickly rather than put the blame for these problems onto others.

Ask this after you’ve told them about your property and its suburb, whether it’s near the train station, etc. Then expect the property manager to give you the tenant types it will appeal to.

Asking this sensitively will hopefully give insight into the genuine points of difference the manager has, rather than them just spouting generic phrases like “it’s less stress”.

  • What qualifications do you have?

This doesn’t mean academic ones, but rather the path and skills that qualifies their expertise. Heather Jopson, Principal/Owner, actually got involved in this business after learning every aspect of property investing for herself—not the usual property manager path. Continuing professional development is also helpful.

  • Do you know my area well? Do you manage other properties in my area?

Answers to these can be checked out by viewing past and current properties let by the agency.

  • How many other properties do you manage and how much time will be spent managing mine?

If there are 200+ properties on the books, it will be hard for a small team to focus on each. If a Property Manager is managing 200 properties, in a 40-hour week this gives them just twelve minutes per property per week. Rather than a volume approach, you’ll want personalised service and proactive suggestions to achieve a smooth and growing rental return.

  • What added value will you provide?

Besides the usual property management services, the team might have a ‘satisfaction guarantee’, or offer the chance to use their experience as a sounding board for new value-adding ideas (e.g. renovations). This is what we offer, anyway, but others may give you some blank looks!

We hope our article ‘What interview Questions Should I Ask While Hiring a Property Manager?’ has given you a good idea of what to look for in a property manager. If you’d like to find out how a manager can help you with your property, you can call us on 07 3188 7651 or email us at admin@beyondpm.com.au and one of our managers will get in touch shortly.

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